When a potential client contacts you about a big renovation, it’s tempting to jump straight into design ideas or cost estimates. But the very first step is always the same: listen.
Before talking about materials, colors, or budgets, take time to understand what the client really wants. Ask questions like:
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What’s the main goal of the renovation?
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Which areas of the home are most important to update?
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Do they have a specific style or inspiration in mind?
This first conversation sets the foundation for everything that follows. It helps you learn not only about the space but also about the client’s lifestyle, timeline, and priorities.
Once you’ve gathered this information, you can guide them on next steps—whether it’s scheduling a site visit, creating an initial plan, or preparing a rough budget estimate.
In short, the first thing you do isn’t drawing up blueprints or quoting prices. It’s building trust by listening and understanding what the client needs. That’s how successful renovation projects begin.