When youāre hiring someone to work on your house, itās smart to check what other people say about them. But online reviews donāt always give you the whole picture. So, hereās what to look for:
Online Reviews:
Watch Out for Patterns: Itās okay if a contractor has one or two bad reviews. What you should notice is lots of people complaining about the same thing.
Check the Dates: Focus on recent reviews (from the last year or two).
Details Beat Stars: A review that tells you what the contractor actually did is way more helpful than a simple Great job!
How They Handle Complaints: If you see a bad review, see if the contractor replied. A good contractor will respond politely and try to fix the problem.
References:
If youāre able to contact past clients. Hereās what to ask:
Were they on time and did they stick to the cost they quoted at the start?
What happened when stuff went wrong?
Did they keep you in the loop and treat you well?
Would you use them again?
Summing Up
Donāt just glance at the star ratings. Search for similar issues in the reviews, examine the details, and see how the contractor deals with people. Checking reviews and references can stop you from hiring someone bad.